Refund & Return Policy
Refund & Return Policy
At Vaekora, customer satisfaction is important to us. If you receive a product with a verified manufacturing defect, we're here to help.
Please read our policy below before submitting a return request.
Return Eligibility
Returns are accepted within 7 days of the delivery date.
A return request will only be considered if the product has a manufacturing defect. Returns based on personal preference, change of mind, or misuse of the product are not eligible unless otherwise stated.
How to Request a Return
To initiate a return, please email us at:
Include the following information in your email:
- Order ID
- Clear photos of the product
- A short video clearly showing the manufacturing defect
- A brief description of the issue
Providing complete details helps us review your request as quickly as possible.
Return Review Process
Once we receive your request, our team will carefully examine the information provided to verify the reported issue.
If additional details are required, we may contact you before making a decision.
After the returned product is received and inspected, we'll notify you via email regarding the approval or rejection of your return request.
Refund Process
If your return is approved, your refund will be initiated promptly.
Refunds will be processed using the original payment method wherever applicable. Depending on your bank or payment provider, it may take a few business days for the amount to appear in your account after it has been processed.
Need Assistance?
If you have any questions regarding your return or refund, feel free to contact our customer support team.
Email: thevaekora@gmail.com
We're committed to providing a fair, transparent, and hassle-free resolution for all eligible return requests.